Terms & conditions of booking

Check-In Time 04:00 PM | Check-Out Time 10:00 AM

Bookings are subject to the following terms and conditions.

Contract

A contract between you (“the guest”) and us (“we”) will come into existence when payment is received and a booking confirmation is issued showing the confirmed holiday dates. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking.

Non-refundable £150 deposit

Payable at the time of booking to secure your dates. Bookings made less than six weeks before your arrival date must be paid in full, plus a £150 refundable damage deposit unless we agree otherwise.

Damage deposit of £150

In making a booking you accept responsibility for any theft, breakage or damage caused by you, dogs or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. If all is well on you leaving the cottage the damages bond will be returned to you within 7 days of the end of your holiday. Please call us (Dawn on 07968514860) with your bank account details and the refund will be paid directly back to you.

Additional cleaning

We reserve the right to make a charge to cover additional cleaning costs if you leave the cottage in an unacceptable condition. Guests are expected to leave the cottage in a similar state to which they find it (reasonable cleaning excepted).

Balance

Must be paid no later than six weeks before the commencement of your holiday. If the balance is not received by the due date, then your holiday will be treated as a cancellation and we will be entitled to accept another booking for your holiday dates.

Cancellations

You must notify us in writing. Your booking will not be cancelled by us except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as we become aware of the need to cancel (e.g. through fire, flood, etc) and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us by you.

Liability

We do not accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather. No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the Guest or any member of the party during their occupancy. The maximum liability accepted by us will be the total cost of the holiday as paid by the Guest. No other expenses such as travelling costs or alternative accommodation will be accepted.

Force Majeure

We cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, pandemics, acts of any government or public authority, or any other event outside our control. Covid 19 exception – if government imposed travel/holiday restrictions/tier systems are applied and you cannot legally travel, please don’t worry, we will look to move your holiday to an alternative date. If the new date is less expensive, we will refund you the difference. However, if your new dates are more expensive, then you will be expected to pay the increased difference.

Temporary outage

No compensation will be given for any temporary outage of electricity, gas, water, internet connection or television service which is outside of our control.

Travel Insurance

We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.

Maximum of 6 people

The maximum number of persons using the cottage at any time must not exceed 6 persons and only those listed on the booking form can occupy the property. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.

18 and over

Bookings cannot be accepted from persons under eighteen years of age.

Right to refuse a booking

We reserve the right to refuse a booking without giving any reason.

Right to enter the cottage

We reserve the right to enter the property at any time to undertake essential maintenance. However, this will be agreed in advance so far as practicable.

Check in + check out

Check-in time is 4.00pm and check out time 10.00 am. On check out please ensure all dishes are washed and put away and bins emptied.

Key Lock

We operate a key lock system. Once the balance is paid for your holiday we will confirm the code for the key lock for you to retrieve the key.

Vaping and smoking

Not allowed anywhere inside the property. If on cleaning the cottage we detect that anyone has been smoking or vaping then we will consider keeping your damages bond because its extremely difficult to get rid of the smoke smell and other guests complain.

Dogs

Allowed up to a maximum of 2. For each dog we charge £12 to cover extra cleaning charges. Please do not let your dogs onto furniture or beds.

Damages and breakages

Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in the cottage, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly and don’t leave it for our cleaner to report it to us.

Leaving the property

Please lock the door and close all windows when you leave the property unoccupied and most importantly at the end of your stay. Please make sure you switch off lights and any electrical appliances when you go out – we’re an eco-friendly holiday home. Most importantly at the end of your stay, please turn the heating off. We must help save our environment.

Children

Guests are responsible for the safety and security of their children at all times. Never leave children without adult supervision. For children we have a variety of indoor games for their use. In Salty Kisses Cottage we have a wii with lots of games. In the cottages we also provide a high chair and travel cot free of charge. Please bring your own cot linen. All equipment is used entirely at user’s risk.

Parking

Please park your vehicle in the designated parking space, ensuring cars do not block access to other properties. Parking is limited to 1 vehicle. Please note there is an arch way into the cobbled square, the lowest part of the arch measures X and it is X wide.

Respect for community and neighbours

Please respect the community and try to keep noise levels to a minimum, especially between 11pm and 8am. We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) impair the enjoyment, comfort or health of others in neighbouring properties.

Candles

NOT allowed inside the cottage.

Included

The cottage includes heating, hot water and electricity in the price of your stay. Bedlinen, towels, face-cloths, bath mats, tea-towels and an oven glove are all provided. Beach towels are not provided and guests should not use bathroom towels for the beach. Cot linen cannot be provided for health and safety reasons, so please bring your own if using our travel cot/s. If you have any allergies, for e.g. feather pillows, please bring your own. If staying for longer than seven days a weekly change of linen and towels will be offered free of charge.

Lost property

If you leave anything behind at the cottage we are happy to return it to you by arrangement. All we ask is that you reimburse us the cost of the postage in advance.

Wi-fi

We have made every effort to supply the main living areas of our cottages with a complimentary internet connection however we are in a rural location which affects our connection and the thickness of the stone walls may render some areas dead-zones. We cannot accept any liability for inconvenience or loss due to poor internet reception.

Complaints

Any problem or complaint which you may have concerning your holiday must be immediately reported directly to us and we will endeavour to put matters right. Any complaints not reported to us at the time and only reported after you have returned from holiday will not be considered by us.

Rights reserved

We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.